This Week: Managing Holiday Stress and Protecting Community Hospitals

Ask Your Legislator to Protect Community Hospitals

State House to Vote Today! Thank you to everyone who send a letter to their state legislators about the Mass General Brigham expansion. We have just learned that there is a vote TODAY about a new law that would protect community hospitals by making sure that in the future proposals like MGB’s get closer scrutiny. The Coalition to Protect Community Care is asking us to send a quick note to our State Rep – again, it’s totally quick and easy to do. Learn more. To contact your legislators, just click here:

Managing Stress During the Holiday Season

SHARE recently received the following information from UMass Memorial. We hope it can help make this holiday season a little bit happier. The event is free and open to all UMass Memorial employees . . .

HOLIDAY STRESS STARTING TO CREEP IN?

Join us this Friday, noon to 1 pm, for a live webinar hosted by our Optum EAP that will help us identify the biggest causes of holiday stress, find coping strategies that promote well-being, practice setting realistic expectations, and plan to approach the holidays differently this year. Read the full post.

Make Self-Care count

There’s Still Time to Earn 2021 myHealth Matters Incentives! Benefits-eligible employees: With the myHealth Matters portal closing December 7, time’s running out to earn your next reward level. Don’t forget to claim points for any activities you completed this year. Remember, 3,000 points in the portal earns you a $300 Health Reimbursement Account deposit, so start logging those activities today! Learn more.

Send a Quick Message to Protect Community Hospitals

State House to Vote Today! Thank you to everyone who send a letter to their state legislators about the Mass General Brigham expansion. We have just learned that there is a vote TODAY about a new law that would protect community hospitals by making sure that in the future proposals like MGB’s get closer scrutiny. The Coalition to Protect Community Care is asking us to send a quick note to our State Rep – again, it’s totally quick and easy to do. Just click here:

Here are a couple of articles about it:

https://www.patriotledger.com/story/news/2021/11/07/rep-mariano-file-bill-protect-community-hospitals/6331341001/

https://www.wgbh.org/news/politics/2021/11/04/speaker-mariano-wants-to-save-local-hospitals-stronger-oversight-over-health-care-chains-expansion-is-how-he-wants-to-do-it

 

 

Here’s what the letter says that you would be sending to your State Rep:

As the state seeks to enhance the market review process for healthcare provider expansions, I would like to express my support of H.4253 and respectfully ask that you vote in favor of passing the bill, ensuring that any legislation holds Mass General Brigham (MGB) and its expansion plans accountable.

With healthcare costs continuing to skyrocket each year, I applaud the Speaker and House leadership’s efforts to improve and strengthen the regulatory process for reviewing provider expansions through determination of need. The root cause for this legislation – MGB’s proposal to build three new ambulatory care centers in Woburn, Westwood, and Westborough – has raised serious concerns about how expansions without sufficient need can exacerbate healthcare costs, worsen health inequities, and threaten community providers.

H.4253 would establish a thorough, objective regulatory framework that would protect both patients and community healthcare providers from expansion proposals like MGB’s that would have detrimental impacts on the healthcare landscape and the Commonwealth.

Please consider voting to pass H.4253 to help contain healthcare costs; protect high-quality, affordable healthcare providers; keep low-cost community hospitals sustainable; and preserve access to critical safety net services.

Care for the Caregiver Event: Managing Stress During the Holiday Season

SHARE recently received the following information about this session designed to help make this holiday season a little bit happier. The event is free and open to all UMass Memorial employees . . .

Holiday Stress Starting to Creep In?

Join us this Friday, noon to 1 pm, for a live webinar hosted by our Optum EAP that will help us identify the biggest causes of holiday stress, find coping strategies that promote well-being, practice setting realistic expectations, and plan to approach the holidays differently this year. Don’t miss it!

Note that this session will be recorded for viewing afterward as well.  Once we receive the recording, it’ll be added to the list of webinar recordings on the Caring for our Caregivers page on the Hub.

Veterans Day & Member Spotlight: Sargeant Natalia Bessette

Happy Veterans Day! SHARE honors our many members who have served in the US Armed Forces. We are grateful to those of you who made such an important commitment to our country. We hope you will enjoy this day on which Americans celebrate and serve you. And we thank you for helping to keep our hospital going strong . . . especially if you are working to keep patients well on this holiday.

SHARE also encourages veterans to take advantage of the UMass Memorial Veterans Employee Resource Group (ERG). In case you missed it, hospital leaders sent a message earlier today describing that the ERG “is a resource available to all our veteran caregivers or family members of veterans. The Veterans ERG is a systemwide resource with the goal of supporting and recognizing veterans in our workplace and in the community. If you would like to get involved or have questions about the Veterans ERG, please contact the co-chairs, Sherri Gentile at sherri.gentile@umassmemorial.org or Adriana Dietlin at adriana.dietlin@umassmemorial.org.”

Below, we recognize Natalia Bessette, a Combat Medic who served with the Massachusetts Army National Guard who currently works as Financial Clearance Specialist in our hospital. Thank you, Natalia!

SGT Natalia Bessette (Steidle)

Combat Medic

Massachusetts Army National Guard

Served 2009-2021

Operation Enduring Freedom, Afghanistan 2012-2013

The day Natalia surprised her family by returning home from Afghanistan.

I enlisted in the MARNG with the want to provide medical care to soldiers. At the time, I wasn't sure just what the was going to involve but made a promise to myself that I would only accept an enlistment as Health Care Specialist aka Combat Medic. During my 12 years with the MARNG, I was able to do just that, as the sole medical provider for a platoon of 30+ soldiers of the 181 Engineer Company (Vertical) Afghanistan , a Treatment Team Leader in the 182 Infantry Regiment to rounding out my career with the Massachusetts Medical Command, aiding in the Medical Readiness of Massachusetts National Guard soldiers. After 12 years, I chose to separate from the Military with an abundance of knowledge and continue my career in the medical field with UMass Memorial.

Don't Forget! Four Important Reminders for SHARE Members

Hi, SHARE members. Please take note:

  • Open Enrollment Ends Friday! If you wish to make changes to your plan selections for 2022, you have until 11:59 pm Friday, November 12 to log onto MyBenefits and make these changes. If you’re not making changes, you don’t need to re-enroll unless you wish to elect a Flexible Spending Account in 2022. Questions? Email or call the Benefits Contact Center at 508-334-8511 (select option 6).

  • Let your local legislators know that you stand with SHARE and UMass Memorial against the MGB expansion plan. It’s easy, completely automated, and only takes a minute. Click here to send your message now.

  • This Veterans Day, we would like to honor you and any of your family members who have served . If you have photographs of yourselves in uniform that you would be willing to share on our website, please email your pictures to SHARE asap.

  • With the recent pay raise, this may be a good time to initiate or increase your 401K deduction. The hospital provides a matching contribution, which makes your money go even further. Consider showing some love to your future self: alongside the Defined Benefit Pension that all SHARE members automatically accrue, the 401k can be an important part of your retirement strategy. Learn more from the SHARE blog archive.

Blog Digest: Honoring Veterans & Opposing MGB Expansion

Keep the Pressure on to Stop MGB Expansion

While we await completion of the Mass General Brigham cost-analysis (the next step in the Department of Public Health’s decision to approve expansion), the Coalition to Protect Community Care has asked us to sign on to a message to our state legislators. It’s all automatic and takes less than a minute. You can help: click here

You just put in your name and address. The system will automatically generate a message to your area legislators, asking them to join UMass Memorial in opposing MGB’s strategy. Read more . . .

Honoring Veterans: Call for Photos & Stories

As Veterans Day approaches, we would like to recognize the many SHARE members who have served in the US Armed Forces. If you have served in the US military, we invite you to send a photo of yourself to SHARE to be included in a tribute that we are developing to post on our website on Veterans Day. We also welcome photos of family members who have served.

We would like to be able to share, too, some stories about your experience: how did military service prepare you for the work that you do now? For working together in our hospital? What do you want other SHARE members to know about the value of what you do? Read more . . .

Keep the Pressure on to Stop the MGB Expansion

While we await completion of the Mass General Brigham cost-analysis (the next step in the Department of Public Health’s decision to approve expansion), the Coalition to Protect Community Care has asked us to sign on to a message to our state legislators. You can help. It’s all automatic and takes less than a minute: click here

The form letter is quick and easy. You just put in your name and address. The system will automatically generate a message to your area legislators, asking them to join UMass Memorial in opposing MGB’s strategy.

As today’s Op-Ed in the Boston Globe points out, “A recent proposal by Mass General Brigham (formerly Partners HealthCare) to build outpatient surgery centers in Westborough, Westwood, and Woburn marks a troubling new threat to the survival of community hospitals and to overall health care costs for Massachusetts residents.” Every signature counts. Thank you.

Read more posts on the SHARE blog about the #MGB Expansion

Honoring Veterans: Call for Photos & Stories

As Veterans Day approaches, we would like to recognize the many SHARE members who have served in the US Armed Forces. If you have served in the US military, we invite you to send a photo of yourself to SHARE to be included in a tribute that we are developing to post on our website on Veterans Day. We also welcome photos of family members who have served.

We would like to be able to share, too, some stories about your experience: how did military service prepare you for the work that you do now? For working together in our hospital? What do you want other SHARE members to know about the value of what you do?

It’s coming up quick, but we’d like to have all submissions by Tuesday, November 9. Thank you in advance for participating, and for helping get the word out to other Veterans in our SHARE community. And, of course, thank you for what you’ve done to keep our union strong and our country safe.

About the Vaccine Mandate, from the SHARE Organizing Staff

Dear SHARE members,

As the hospital’s deadline for employees to get vaccinated gets closer, over 85% of SHARE members have either been vaccinated or approved for a medical or religious exemption. That leaves a few hundred SHARE members who are not “in compliance” with the mandate. If you are one of them, then this is for you.

If you have not been vaccinated and don’t have an exemption and you want help thinking about your options, we encourage you to reach out to your SHARE staff organizer or email SHARE.

It is clear at this point that there will be a vaccine mandate. SHARE has been working to negotiate about how it impacts SHARE members, but we are not finding the hospital to be very flexible in altering the approach that it has laid out. As negotiators and as friends to many of you, this is frustrating to us, as we know it is to all SHARE members who face important decisions over the next couple weeks. Regardless of whether you’ve been vaccinated, we know what you’ve given to our hospital and community, especially since the onset of COVID.

We are trying to help individual members who are reluctant to get vaccinated by listening, asking questions, and providing the information we have. We won’t try to tell anyone what to do, but we will support all SHARE members as they decide for themselves what they want to do.

in solidarity,

The SHARE staff

Blog Digest: Vaccine Mandate, Referral Bonuses

UMass Memorial VAccine Mandate: Management Decides on Deadlines, SHARE Responds

Last week, UMass Memorial informed SHARE that they decided on COVID-19 vaccine mandate deadlines. The SHARE team that is negotiating about this was surprised: up until then, our understanding was that our discussions were waiting for direction from CMS, which is putting out rules about how hospitals must implement their vaccine mandates in order to get paid by Medicare and Medicaid. CMS has not yet released its directions.

The deadlines in management’s plan are quite clear: the grace period to get vaccinated ends November 15th, followed by unpaid suspension, and termination on December 1st. However, there are still many questions.

A SHARE negotiating team of Executive Board members and organizers continues to meet with management representatives to negotiate the terms of this vaccine mandate. Among other issues, SHARE supports:

  • SHARE members being able to use earned time while suspended from work

  • SHARE members having a choice of resignation, termination, or a “no fault separation” that has some features of a layoff.

  • Individual discipline meetings to directly address SHARE members’ individual issues and try to find a solution, with union representation.

  • Opportunities for rehire if they get vaccinated.

For SHARE members who do not want to get vaccinated and who are struggling with decisions about what to do, this is a very difficult time. SHARE would be happy to talk, and try to help. Contact us at: share.comment@theshareunion.org

Learn More about the Vaccine

SHARE is also advocating for every member to be able to get answers to their questions and concerns. Many of these were addressed recently when SHARE members put their questions to UMass Memorial’s Chief Quality Officer, Dr. Kimi Kobayashi. You can read SHARE members’ questions and Dr. Kobayshi’s responses here.

TODAY at 4:30pm, the hospital will host a panel discussion to address caregiver concerns about the vaccine as they relate to race & ethnicity. Additionally, caregiver questions about pregnancy, breastfeeding, and the vaccine will be discussed by OB/GYN physicians on Friday at noon.

Referral Bonuses for SHARE Members & SHARE Jobs

Did you know that you can get a $3000 bonus if you refer a friend to work at UMass Memorial as a Medical Office Assistant? That’s just one of several referral bonuses currently available to SHARE members. See the full list of jobs and referral amounts in the chart below. If you make a referral, make sure that you and the person you refer both follow the instructions on the Hub so that you can claim your bonus!

UMass Memorial Info Session About COVID-19 Vaccines: Race & Ethnicity Q&A

SHARE has received word that UMass Memorial will today be hosting a panel discussion to address caregivers’ questions and concerns about the COVID-19 vaccine as they relate to race and ethnicity. The session begins at 4:30. See below for the event flyer.

Please note, too, that UMass Memorial will run a Question & Answer session this Friday about the COVID-19 vaccine as it relates to pregnancy and breastfeeding. SHARE members also recently put questions about these and other COVID vaccine issues to UMass Memorial’s Dr. Kimi Kobayashi at a pair of virtual information sessions. You can read SHARE members’ questions and Dr. Kobayashi’s answers here.

UMass Memorial Info Session about COVID-19 Vaccine for Pregnant & Breastfeeding Caregivers

This Friday at noon, UMass Memorial will be hosting an information session with UMass Memorial OB/GYN physicians about pregnancy, breastfeeding, and the COVID-19 vaccine to address questions and concerns from hospital employees. See the event flyer below for full details.

Additionally, UMass Memorial is running a panel discussion to talk about concerns related to race, ethnicity, and the vaccine. SHARE members also put questions about these and other COVID vaccine issues to UMass Memorial’s Dr. Kimi Kobayashi at a pair of virtual information sessions. You can read SHARE members’ questions and Dr. Kobyashi’s answers here.

The COVID-19 Vaccine: Questions and Answers, Part I

Dr. Kimi Kobayashi, UMass Memorial Chief Quality Officer

As the hospital continues its push for employees to be vaccinated, SHARE wants to make sure that  members have access to answers regarding their questions and concerns about the vaccine itself. Dr. Kimi Kobayashi recently took SHARE up on our invitation to talk with us about the science and safety of the COVID-19 vaccine at a pair of online meetings. Below, we’ve posted a summary of the questions and answers combined from both sessions.

Introduction

SHARE: Thank you for being with us today to represent the hospital and help us understand what it has to say about the COVID-19 vaccine and why the hospital has chosen to require employees to be vaccinated.

Dr. Kobayashi: I’m delighted to answer your questions.  I should also say that sometimes people have questions and aren’t comfortable raising them in this kind of format. If you want to set up a phone call or email me, I’m happy to do that as well. I should make clear that I’m an Internal Medicine doctor, and have been participating in decisions around COVID 19 because the Infection Control department reports to me. I work closely with Dr. Ellison, UMass Memorial’s hospital epidemiologist. I also want to say we’ve been making decisions during a pandemic with an emergent disease, which means we are constantly reviewing new information coming out to evaluate and adjust any decisions we make.

General Vaccine Safety

SHARE Member: How do we know the vaccine is safe? How can we predict that it won’t have unforeseen, bad consequences later? Especially since it was developed so rapidly?

Dr. Kobayashi: You’re right that the vaccines are relatively new. The speed with which they were developed has caused concern for people. The standard for approving the COVID-19 vaccines, however, has been the same as that to approve all other vaccines. There are a number of reasons that this vaccine could be developed more rapidly than others. Because it was a worldwide pandemic, a lot of scientists dropped everything to work on this. Everyone was racing. Much of the research behind this vaccine had already been in the works for many years. Some of these new technologies allowed for faster production.  And the entire world got involved, it wasn’t just a niche interest. 

The approval standard was just as rigorous as ever.  Many patients were enrolled in trials before the vaccine approvals. When you develop a vaccine, you need to have enough patients to test it, which takes a long time for rare diseases.  But in a pandemic, the testing and the results naturally come faster. This allowed for widescale studies to be done at a faster pace than previous vaccine studies. And now we’ve seen these vaccines widely used in the real world.  6.4 billion doses have been administered, including 400 million doses in the US so far.  For comparison, each year 10 million doses of the MMR (measles/mumps/rubella) vaccine is administered, so the scale is a lot bigger for the COVID-19 vaccine.  We have lots more info and data on this.  I can’t predict the future with one hundred percent certainty, of course, but we have a lot of real-world and scientific data to work from. 

SHARE Member: How do you compare risks of getting the COVID-19 vaccine against getting COVID-19, the disease itself?

Dr. Kobayashi: In every case I can think of, the side effect is worse with the disease than with the vaccine. For example, a side effect of the Johnson & Johnson (J&J) vaccine is that females can be more slightly more likely to develop a blood clot – but among all people who get the disease, the risk of getting a blood clot is astronomically higher. So we need to weigh those against each other.

 

Why Should I Get the Vaccine?


SHARE Member: Why does the hospital require the vaccine if an employee can still get COVID-19 afterward, and transmit COVID-19 to others?  

Dr. Kobayashi: The vaccines have proven to be over 90% effective at reducing hospitalization, and very effective at reducing death. There have been breakthrough cases among vaccinated people, but that’s uncommon (approximately 1/2-5000), and there are various reasons for this. It could be because their antibody response wasn’t very strong. Or they have chronic medical conditions that render them less able to generate a response.  We don’t want our employees to get COVID-19 and that’s the reason why the vaccine is being mandated.  The disease is much more mild if you’ve had the vaccine and most of the deaths seen from COVID-19 remains predominantly among those who are unvaccinated.  Also, our patients expect us to be vaccinated, I see it in patients’ comments and questions.  It’s something that our patients are demanding of us.

SHARE Member: I’ve already had COVID-19: why isn’t my own natural immunity sufficient? Why do I have to get the vaccine, too? 

Dr. Kobayashi: I get this one a lot. The vaccine offers more protection than the disease itself. We know from studies now coming out that you are twice as likely to get reinfected than if you get vaccinated.  We think you are protected for a couple months if you’ve been infected. The immunity is shorter-lasting than for the vaccine, which is more protective for a longer duration.

SHARE Member: I’ve worked directly with COVID-19-positive patients throughout the pandemic and have not gotten sick. Why aren’t PPE and my own hygiene practices sufficient so that I don’t have to get the vaccine? 

Dr. Kobayashi: Social distancing and PPE help.  But those aren’t going to be as effective as the vaccine because the vaccine protects both against getting it and against getting a severe case or dying from the disease. If you knew three things could protect you, why would you just use one? I like to draw an analogy to seat belts and airbags: both save lives, and you use both. You wouldn’t say that I don’t need a seatbelt because I have an airbag.  We rely on multiple layers for the best protection.

SHARE Member: I work from home and don’t see patients, why do I need to get vaccinated?

Dr. Kobayashi: If you come in to work onsite, we want you to be protected. For Medical Center employees there are situations where even caregivers working from home might be called in to campus. More fundamentally though we also just want you to be protected from COVID-19, period.  Being defined as “health care workers” allowed millions of people to be put at the front of the line to get the vaccine initially, ahead of teachers and other front-line workers. We are therefore all healthcare providers and we need to make sure we’re doing everything we can to protect our patients.


How Can We Know If Information Is Reliable? 


SHARE Member: Where is UMass Memorial getting the data indicating vaccines are safe and effective?

Dr. Kobayashi: We’ve treated it like any emerging disease.  As a physician, I use peer-reviewed literature to make sure we are acting on studies that were done in a good way. Governing bodies like the CDC synthesize these studies and use emerging data that is being generated by scientists.  If you want to know the best source of information, it’s the CDC. That’s because they’ve got to put their recommendations out there and then have folks like me ask, “But what about this?”  They are subject to scrutiny by hundreds, thousands of experts. The CDC site will show what studies they are using to support their recommendations. There are other sources of information out there that don’t use rigorously studied data and/or do not cite their supporting evidence for the claims they are making.

SHARE Member: To clarify, when you say “peer-reviewed study,” what do you mean?

Dr. Kobayashi: “Peer-reviewed” means that the data and the findings from the study is subject to review and critique by other experts in the field. When a study is subject to peer-review other experts review the study to ensure that the methods that were used and the findings that are presented are valid. It could even be called “expert review.”  Wikipedia, on the other hand, is a source that’s subject to review by other people, but the content isn’t controlled in the same way.  Information that withstands peer-review can be considered the gold-standard.

SHARE Member: The CDC VAERS [the Centers for Disease Control’s Vaccine Adverse Event Reporting System] webpage states that thousands of people have died after having received the vaccine. Shouldn’t we be alarmed about this?  

Dr. Kobayashi: There were 8,638 reports of death in the VAERS system. We have to remember that VAERS is a passive reporting system meaning that events are self-reported by patients and providers are obligated to report deaths even if they do not feel that the death was attributable to the vaccine. So, just because a death was reported in VAERS, doesn’t mean someone died because they got the vaccine.  They could have had a heart failure or other diseases unrelated to vaccine.  The VAERS system doesn’t provide a causal database, it’s meant to be a wide-encompassing database on purpose. That way we can pick up even small signals.  So far, there have been about 400 million doses, and eight thousand deaths following those doses, without causation.  That’s a very small fraction. In the rigorously conducted trials studying the vaccine there were no deaths among those that received the vaccine.

[SHARE note: according to the CDC website, “Reports of death after COVID-19 vaccination are rare. More than 396 million doses of COVID-19 vaccines were administered in the United States from December 14, 2020, through October 4, 2021. During this time, VAERS received 8,390 reports of death (0.0021%) among people who received a COVID-19 vaccine. FDA requires healthcare providers to report any death after COVID-19 vaccination to VAERS, even if it’s unclear whether the vaccine was the cause. Reports of adverse events to VAERS following vaccination, including deaths, do not necessarily mean that a vaccine caused a health problem. A review of available clinical information, including death certificates, autopsy, and medical records, has not established a causal link to COVID-19 vaccines. However, recent reports indicate a plausible causal relationship between the J&J/Janssen COVID-19 Vaccine and TTS, a rare and serious adverse event—blood clots with low platelets—which has caused deaths pdf icon[1.4 MB, 40 pages].”

Dr. Kobayashi: One more thing: I often use a seat belt analogy for understanding this. People continue to die in cars, but we don’t say, “Let’s get rid of seat belts.”  Just because someone was using a seat belt when they died doesn’t mean the seat belt killed them. 

SHARE Member: Some people might be scared to report to VAERS. Has the CDC underreported deaths?

Dr. Kobayashi: VAERS is not perfect, it’s not omniscient. If a symptom doesn’t get reported, it doesn’t get picked up.  I’m not here to say VAERS is a perfect system, but it’s better than nothing. Critics have said that the CDC reporting could be an undercount or an overcount.  There’s a back and forth about the data that we participate in as well.  We do know that COVID-19 is a very deadly disease that kills a lot of people.


What Do We Know about the Vaccines Themselves?

 

SHARE Member: If I’m nervous about the new technology, is the Johnson & Johnson shot a good alternative? Is the technology of that vaccine more like the flu shot?

Dr. Kobayashi. In short: yes. It’s a great vaccine. It’s delivered in a single shot, which is great if you don’t like needles. Johnson & Johnson does have good brand recognition, so folks might take comfort in that. There is a slightly higher risk of blood clots with the J&J vaccine. The technology is more like the flu vaccine in terms of how it triggers an immune response. I don’t have any recommendation on one brand over another, though.

SHARE Member: What are the ingredients in the vaccines that use the newer technology?

Dr. Kobayashi: The mRNA vaccines are pretty basic in terms of the components. They contain the mRNA and lipids, the fats that carry the mRNA into the body. It’s a pretty basic formula compared to vaccines that carry the converted virus contents, and are a little more complicated. You can see the ingredients here.

Special Cases: Pregnancy, Long-COVID-19, and Historical Trauma

 

SHARE Member: What do we know about the vaccine’s impact on female reproduction? What should we make of the vaccine’s impact on menstrual cycles? What is the risk if I defer the vaccine until after I’m pregnant, trying to get pregnant, or breastfeeding? 

Dr. Kobayashi: About pregnancy, some people have said, “Isn’t pregnancy a contraindication, a reason not to get the shot?” But actually, it’s the opposite. Pregnant mothers should get the vaccine. It’s protective.

I don’t know that there’s a clear correlation between disruption of menstrual cycles and vaccine. There are studies currently underway to investigate whether there is a linkage.

SHARE Member: If I’m pregnant, is there a better or worse trimester to get the vaccine?

Dr. Kobayashi: The data around pregnancy has been pretty clear. Getting the disease is far worse than getting the vaccine. Complications for the unvaccinated among those who get COVID-19 while pregnant are terrible including premature birth and severe COVID-19. 97% of pregnant patients getting COVID-19 in a recent study were unvaccinated. Based on the studies, you should get the vaccine as early as you can. The vaccine is also strongly recommended by the professional societies for OBGYN.

SHARE Member: With Pfizer and Moderna, what's the value of getting the second shot, especially if you've already got natural immunity from having had the disease itself?

Dr. Kobayashi: The studies used to approve the vaccines showed that the first dose was not sufficient to generate full protection, even if you have had the disease. The reason for that is because your body is built in such a way that when it’s already seen something, it provokes a much stronger response. In order to get that full effect, you really need that second dose.

SHARE Member: What do we know about long-COVID-19 and the vaccine? If I'm already experiencing some effects of long-COVID-19 (e.g., Postural Orthostatic Tachycardia), is there evidence that the vaccine might exacerbate those conditions?

Dr. Kobayashi: Long COVID-19 stimulates your immune system, and causes a lot of inflammation and symptoms around the body. We don’t have any evidence that the vaccine would exacerbate those symptoms. One of the things that’s been interesting about COVID-19 is that it causes a lot of inflammation in the body. We’ve seen kids get Multi-system Inflammatory Syndrome, for example. When you get the vaccine, you get an immune response, as opposed to the inflammatory response you get from the virus. The inflammatory response is exponentially higher from the disease. That’s what causes all those complications.

SHARE Member: Why does the hospital not provide an exemption for systemic racism or historical trauma related to medical science?

Dr. Kobayashi: We need to make sure there aren’t systemic barriers to getting the vaccine. I’ll take a leap and say I am assuming the concern here is about experimentation. People of color have been less likely to get vaccine. But if we were to say, “Okay, if that’s your reason, you don’t have to get it,” then I personally feel that we would be increasing disparities, not decreasing them. We’d be creating a double-standard that would perpetuate that inequity.


About the Federal Government Mandate


SHARE MEMBER: Has the hospital administration received any formal documentation from the federal government, OSHA, etc. that has formalized and validated the press release statements from Joe Biden, or are we operating these mandates under press-driven hearsay?

Dr. Kobayashi: The White House has released their mandate. That is what we’re working from, certainly not a press release. We’ve received guidance from CMS [Centers for Medicare & Medicaid Services], but the enforcement details are still forthcoming.

SHARE Member: There is not a federal law mandating vaccines. UMass is doing this under their own rules and OSHA has made no statement regarding vaccine mandates. Who has the authority to compel the hospital?

Dr. Kobayashi: The government has made clear its full intention to follow through on its mandate. The enforcement mechanisms haven’t been announced: will licenses be at risk? Fines? I don’t know enough about legislature to predict the details, but the government is enforcing this through CMS which is a mechanism that impacts all hospitals across the country.

SHARE Member: We’ve read that OSHA doesn’t direct the mandate in the healthcare settings, that non-compliant institutions will be fined or have Medicare/Medicaid withheld by the CMS?

Dr. Kobayashi: That’s right. Medicare & Medicaid makes this relevant to almost every healthcare employer in the country. Almost every healthcare institution gets funding through them.


About Flu Shots & Booster Shots


SHARE Member: Can I get the flu shot and the COVID-19 shot around the same time? 

Dr. Kobayashi: The original guidance was wait two weeks between the vaccines before getting the other. That guidance has changed and you can get the shots at the same time. The commonly reported side effects of both vaccines are similar: headache, sore arm, etc., so you’re more likely to feel a little bad if you get them the same day. But there’s no medical reason you can’t get them at the same time. 

SHARE Member: Can you talk about booster shots? Can I get one? Should I get one?

Booster shots have been approved for Pfizer and I expect the others to come soon. It’s been approved for immunocompromised conditions. Healthcare workers have also now qualified for a booster shot. We’re putting together a booster strategy at UMass Memorial. If you don’t want to wait, you can get it at retail pharmacies six months after your second dose. You can locate the sites on the vax finder on the mass.gov site. That’s a very different situation than when we initially gave vaccine back in January. They now have thousands of locations. I also want to be clear that UMass Memorial does not currently require a booster.

SHARE Member: If you get the booster, do we know how long it will be effective for?

Dr. Kobayashi: We don’t yet know when you would need a booster-booster. That information is being actively collected now.  My question is: will this be something like a flu vaccine, something that we just get every year? Every year the flu is not the same. Epidemiologists try to predict the future and create the vaccine based on that prediction.  We’re lucky that this vaccine is so effective against mutant strains.


Learn More


We’re publishing this first set of questions and answers which cover the most common and general questions from SHARE members to get information out as quickly as possible. More questions and answers will follow. If you would like to ask additional or follow-up questions to be answered in an upcoming SHARE blog post, please email share.comment@theshareunion.org

Please note, too, that the hospital will be hosting its own sessions to address caregiver concerns about the vaccine as they relate to race & ethnicity (Tuesday, October 19 at 4:30pm) as well as pregnancy & breastfeeding (Friday, October 22 at noon).

Vaccine Information Session Today

Covid Vaccine Information Session

Don’t forget! Today is the second session in which Dr. Kimi Kobayashi will answer SHARE members’ questions about COVID vaccine medical safety. Find more detail about these Information Meetings here. Today’s Zoom conversation will take place from 4:30pm-5:30pm. Join us using the button below.

Last week, SHARE members put a variety of questions to Dr. Kobayashi. Some expressed central concerns about vaccine safety, while others got into specific detail about reproductive health, the reliability of the current science, adverse event reporting, and more. You can email your COVID vaccine questions for Dr. Kobayashi in advance, or submit them in real-time at today’s session.

SHARE maintains that members should not lose their jobs due to vaccination status and should be safe from COVID when they come to work. The hospital currently maintains that employees will only be exempted from receiving the vaccine with an approved religious or medical request. As we anticipate further guidance from the federal government regarding the national vaccine mandate, we continue to negotiate the impact of the hospital mandate on members.

Two Reminders: Info Session Today, Exemption Deadline Sunday

Covid Vaccine Information Session

Don’t forget! Today is the first session in which Dr. Kimi Kobayashi will answer SHARE members’ questions about COVID vaccine medical safety concerns. Find more detail about these Information Meetings here. Today’s Zoom conversation will take place from noon to 1pm. Join us using the button below.

SHARE maintains that members should not lose their jobs due to vaccination status and should be safe from COVID when they come to work. As we anticipate further guidance from the federal government regarding the national vaccine mandate, we continue to negotiate the impact of the hospital mandate on members. The hospital currently maintains that employees will only be exempted from receiving the vaccine with an approved religious or medical request, which is due this Sunday.

Covid Vaccine Exemption Form Deadline

Here’s what UMass Memorial Hospital has to say: “Caregivers must submit all requests for religious or medical exemptions from receiving the COVID-19 vaccine by Sunday, October 10, 2021. Access the medical exemption request form and the religious exemption request form on the Hub. Caregivers who are not exempted must have received their first COVID-19 vaccine dose by Monday, :November 1, 2021. The COVID-19 vaccination is being offered through clinics and through Employee Health Services, all by appointment only. Visit the Hub's caregiver COVID-19 vaccine page to learn more and book your appointment. If you have trouble accessing a computer and need assistance booking an appointment, call 508-334-2621.”

SHARE Hosts COVID Vaccine Q&A with Dr. Kimi Kobayashi

Thursday, October 7th, Noon- 1:00 pm

—and—

Tuesday, October 14th, 4:30-5:30 pm

Dr. Kimi Kobayashi, Physician & UMass Memorial Chief Quality Officer

Dr. Kimi Kobayashi, Physician & UMass Memorial Chief Quality Officer

SHARE members are invited to virtual question & answer sessions with Dr. Kimi Kobayashi. He will be joining us to discuss the COVID vaccine. Dr. Kobayashi, a physician who specializes in internal medicine and drug safety, will answer questions from SHARE members about their concerns. This discussion will focus on the science of the vaccine, and of the disease itself.

You can join either session by clicking the red button above, or by using the Zoom login information at the end of this post.

get answers to your questions

If you have questions you would like Dr. Kobayashi to answer, please send them to SHARE in advance by email. We will provide them to him ahead of time so he can be prepared to answer. There may also be time during the sessions to take additional questions.

At these sessions, we won’t be talking about the process, or what happens if a SHARE member declines to get the COVID vaccine. These COVID Vaccine Info Meetings are to give SHARE members the opportunity to ask their medical and safety questions, and to hear the hospital’s response.

About the Vaccine Mandate

The SHARE leadership continues to negotiate with the hospital about the impact of its mandate on members. We expect the forthcoming Federal guidelines will override some of the ideas the hospital and the union have discussed, but our union maintains that an employee should not lose their livelihood as a result of their vaccination status, and that all SHARE members should be safe from COVID when they come to work.

Full Zoom Info

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Meeting ID: 871 3916 4533

Passcode: 965914

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SHARE Update about the COVID Vaccine Mandate

SHARE leaders are meeting with management to negotiate the impact of the UMass Memorial vaccine mandate on SHARE members. Below is more information about the on-going negotiations between SHARE and UMass Memorial about the vaccine mandate.

As you may know from related posts on the SHARE blog, including this previous post about negotiating the mandate, SHARE has made its interests clear: everyone should be able to come to the hospital safe from COVID, and SHARE members need to keep their jobs.

Waiting for Details of the Federal Executive Order about Healthcare Workers Vaccination Mandate

The hospital expects to get clearer information from the government sometime in October about the rules attached to the executive order mandating vaccines in healthcare institutions that get funding from Medicaid and Medicare.  These guidelines could override some of the ideas we had been discussing – too early to tell. Federal guidelines may not, for example, allow employers to have a frequent testing alternative to being vaccinated, or rules could make clear if employees who work from home are included in the vaccine mandate.

Exemptions & Accommodations

The hospital has made available religious and medical exemption forms on The Hub.

The exemptions are a 2-step process:

1.       First the application will be copied with no name or job title so that they are anonymous, and then sent to either the religious or medical exemption committee. The committees will have representatives of Human Resources, Employee Health, Office of the General Counsel, Operations, Infection Control, and a chaplain for the religious exemption committee. The religious exemption committee will look to determine if receiving a vaccine violates a sincerely held religious belief, practice, or observance. The committees will decide whether or not to grant each exemption.

2.       If a caregiver is granted an exemption, then their case is then reviewed individually to decide if their department can grant an accommodation for them to work without the vaccine. The Infection Control department is creating a policy about what accommodations are acceptable in which kinds of situations. It sounds like the accommodation decisions could be different depending on how much contact the caregiver has with other people: for employees who work with patients, those who work in an office, or those who work-from-home. For example, Infection Control could decide that wearing a mask without being vaccinated is not enough protection against the Delta variant for the patient contact involved for that kind of job. Management says that if the risk is too great to co-workers or patients with the employee remaining unvaccinated, the employee will be allowed to consider vacant positions elsewhere in the hospital where their exemption may be accommodated. They say that if there are no other positions available and the caregiver remains unvaccinated, there will be a disciplinary process that will ultimately end in separation from employment.

SHARE’s position is that it’s good that each situation will be looked at individually, and that the SHARE member should be involved in discussions about their options, with help from a SHARE Rep. SHARE’s position is that if there are no other options, including testing (see next section), then the “separation from employment” should be considered a lay-off, since the requirements of the job have changed.

Testing and Masking as an Alternative to the Vaccine?

The SHARE team’s position is that we are trying to find an alternative to the COVID vaccine for SHARE members who really don’t want it, so that no one loses their job over this.

The SHARE team asked for the hospital’s position about whether there could be an alternative that could keep people safe while allowing SHARE members to decide not to get vaccinated, such as frequent COVID testing. They told us that currently the hospital does not think that frequent testing is practical for large numbers of employees, nor is it enough protection against the spread of the Delta variant of COVID-19. We need to see what the executive order says about this. The negotiations continue.

The hospital has laid out more precautions for anyone who is unvaccinated as of November 1st.

The Staffing Crisis

The SHARE team raised the possibility of a COVID vaccine mandate causing employees to leave because they do not want to be vaccinated against COVID. Many areas are already short-staffed, and people are exhausted. SHARE members are afraid that unvaccinated co-workers will leave and they will have to work even shorter. In response, management representatives described work that the Talent Acquisition department is doing to hire new people, but acknowledged that a vaccine mandate could make the staffing problem worse. They said that senior management believes that protecting the patients through vaccination of caregivers is so important that they are willing to take the risk of losing employees by mandating the vaccine. And the executive order may mean that the hospital doesn’t have much choice – again, we shall see.

Work from Home Exemption from the Vaccine?

Some SHARE members who work from home have suggested they should have an exemption from the mandate, because they don’t come into physical contact with co-workers or patients so they cannot spread the disease. Management said that if work-from-home employees get COVID and can’t work, that has an impact on the hospital’s ability to provide services to patients – especially in another COVID surge and staff is stretched even thinner. Management thinks that the federal mandate will probably apply to all employees of employers that bill Medicare or Medicaid – regardless of whether the employees are on-site or remote. Again, we shall see.

More to Negotiate

The most frequent questions that SHARE leaders hear are:

  • Are the vaccines safe?

  • What happens if I don’t get vaccinated?

SHARE is compiling a list of questions from SHARE members about the safety of the COVID vaccines. We believe that the hospital should provide answers to people’s questions and concerns. We are working to set up ways to get members’ questions answered, in addition to the material already published on the Hub.

SHARE and UMass Memorial will continue to discuss what will happen to SHARE members who do not get vaccinated. As we have said, partly this depends on the details of the executive order. SHARE is advocating that the mandate deadlines be pushed back so that SHARE members and department can make better-informed decisions about the vaccine, exemptions, accommodations, and staffing, and so that we can continue to talk through issues such as cultural mistrust and structural racism.

We will continue to negotiate, and we will continue to keep you posted. We very much appreciate how many SHARE members have engaged in this difficult process, and how many of you have thoughtfully laid out your interests. If you have questions or concerns, including issues that you would like to see raised with management, please email us.

How Do I Find My 2021 Raise?

SHARE members will soon receive the final of the four raises negotiated under our current contract. The Year 4 raises (effective 9/26/21) will work out to roughly 3%, or better, for each member through one of two scenarios, whichever is greater:

  • A 2.95% raise (This is made up of two parts: a 1% Across-the-Board raise (“ATB”), PLUS platform movement of 1.93%, which together compound to equal 2.95%.)

or

  • a $0.60/hour minimum raise. 

Read on for more detail about the raise, which includes tools to help you calculate your own.

SHARE members have made consistent financial progress — including raises every year — during the more than twenty years of our union’s existence. With each contract, SHARE aims to provide consistent, predictable raises, and we expect the negotiating team will seek to maintain that standard when SHARE and UMass Memorial re-enter contract negotiations next year.

Don’t forget! Raise time can be a great time to set aside more money in your 401(k), and get even more benefit from the employer’s match. If you have questions, or would like help calculating your raise, please call or email the SHARE office.

WHAT ARE PAY GRIDS?

Our employer uses a common form of pay structure to arrange the hourly pay rates for SHARE members. The pay grid sets a minimum and maximum hourly rate, otherwise known as a “min” and a “max,” for employees in all SHARE job classifications.

Over the years, SHARE and UMass Memorial have worked to make the pay grids transparent and predictable. The pay grid is designed as a series of “platforms.” These platforms are intended to recognize a person’s work experience in the field, and to help her make financial progress as she grows in her job. In our contract agreements, we have agreed to ensure that each SHARE member makes no less than what’s deemed appropriate for her years of experience.

WHAT ARE THE TWO PARTS OF THE RAISE?

The SHARE raise includes two components:

  • the “Across-the-Board” (or ATB), and

  • the “Platform Movement”

The ATB is provided to all SHARE members; it’s the part of the raise that’s designed to keep employees from losing ground against inflation and the market. The Platform Movement is designed to recognize service to our hospital, and to allow SHARE members to make consistent financial progress.

If you’re working to understand your raise by looking at the pay grid, you can see the ATB raise by moving across a platform from your current pay. To see the additional Platform movement, you would then move down a platform. (See “How to Calculate My Raise,” above.)

Click the button at the top of the page — or this image — to view, download, or print the full worksheet to calculate your raise.

The button below links to the pay rate grids for all SHARE positions

WHAT IS THE “FLOOR” DESCRIBED IN THE RAISE?

Most SHARE members would be happy with a one percent raise . . . if their base pay was a million dollars per year. When raises are set as a percentage of base pay, it disadvantages the person who makes a lower hourly rate. To offset this, we’ve made an agreement that the smallest raise that a SHARE member can get is 60 cents per hour. For some SHARE members, 60 cents equated to a 4.5% raise.

HOW DO I KNOW IF MY RAISE IS 2.95% OR IF IT’S THE $.60/HOUR FLAT RATE?

It’s whichever number is bigger for you, based on your current pay rate.

WHAT IS “MAX?”

If you’ve worked in a SHARE job for very many years, you may know that the SHARE union and our employer have had different beliefs about members’ “maximum” pay amount. In our 2016 Contract, we negotiated a new kind of compromise about the Max, one that has been more satisfying among seasoned SHARE members. We’ll describe more about that in the following answers. Now, the Max applies only to new-hires to SHARE; it’s the highest amount a new member can be paid, regardless of their prior experience.

WHAT IS THE “MAX CAP?”

In our 2016 Contract, we reached an agreement with management that changed how Max would be handled. We both agreed that SHARE members could have the full raise applied to their base, even if they were beyond the Max. We made a new compromise, which set a new, higher limit on the amount that a member could make in her hourly rate. This new limit is called the “Max Cap.”

As SHARE’s agreement with the hospital describes: “The max cap is a hard stop.” It’s the highest amount that an employee can make in her base rate. Of course, from SHARE’s perspective, the amount of the Max Cap will need to increase. We will negotiate future increases to the Max Cap with the hospital.

WHAT IS THE “LONGEVITY ZONE?”

Although this term is not in our contract, it is how we in SHARE refer to the difference between the Max and the Max Cap. There are no pay platforms between Max and the Max Cap. No employees are hired or slotted above the Max. However, SHARE members whose raises fall into this range have their entire raise applied to their base pay rate.

WHY IS THERE A MAX?

Typically in this kind of structure, once an employee reaches the top of her grade, she’s ineligible to get an increase to her base rate beyond usual standard-of-living increases. There’s a limit to how much an employer will have to pay each hourly employee. This obviously helps employers project and cap their labor costs over time, and frustrates employees. The “max” implies that, at some point, the skills and experience that an employee brings to work reach a limit.

WHAT DOES SHARE THINK ABOUT MAX?

SHARE maintains that there’s ongoing, continuous value to the experience each member brings to our hospital. We believe that an employee’s value to our hospital grows over time. The longer a person works in our hospital, the more relationships they can develop, and the more institutional memory they carry. There’s no limit to that. So why would that not be reflected in ongoing raises?

HOW DID “MAX” WORK BEFORE?

Before we invented the Max Cap (i.e. when there was only a max), employees at the Max would receive the negotiated ATB increase to the max hourly rate. The remaining amount of any negotiated increase (i.e. platform movement) was paid out as a bonus. Although the money didn’t all go into the member’s base pay and compound over time, they did receive the raise. It was the best compromise we could reach at the time.

When a member was approaching the max (i.e. their ATB and/or platform increase would result in their pay rate surpassing the max), their pay rate stopped at the max and any remaining increase was paid in a lump sum.

HOW DOES THE MAX CAP WORK?

The arrangement we previously made regarding Max now applies to the Max Cap.

  • When a member is already at the max cap at the time of any ATB and/or platform increase, their pay rate shall increase only to the extent that the max cap itself increases; any increase beyond the max cap will be paid in a lump sum.

  • When a member is approaching the max cap (i.e. their ATB and/or platform increase would result in their pay rate surpassing the max cap), their pay rate will stop.

Frontline Leader Spotlight: Tameka McDaniel

Tameka McDaniel served as the most recent SHARE/UMass Memorial Frontline Leader Fellow. She works for our hospital as a Financial Clearance Specialist in Insurance Verification. SHARE developed the Frontline Leader Fellowship program to provide SHARE leaders with an opportunity to become more deeply oriented with SHARE’s approach to organizing people and solving problems. Fellows spend a month with the SHARE staff, accompanying organizers to meetings and events and helping to keep in touch with members, as well as receiving training in topics such as de-escalation, process improvement, and time management. Tameka describes her own work in the hospital and with our union here (as transcribed by Rafael Rojas) . . .

Tameka McDaniela.jpeg

Creating Unity through the Union

To prioritize the quality of care that we can provide to our patients is one of the central aspects of the fellowship program with SHARE. It was through this fellowship program that I was able to finally leave my own little bubble within the UMass Memorial system and become a part of the entire hospital and network of workers that make up the different departments of our services for patients. I work in an office that is not even on a UMass Memorial hospital campus. This fellowship gave me an opportunity to go into the hospital each week. This was time that I would spend meeting workers from different departments who I had perhaps talked to over the phone or sent an email to already. I got to see so many new faces and build new relationships. Slowly, I even became aware of the problems and challenges that individual employees or entire departments would face. We all face similar problems that take different forms and come at different times. Whether it’s a department that is short staffed, an employee who is working too many hours, or issues with training, these problems are hospital-wide. To see this firsthand, and to see how the employees will try to work with SHARE and management to overcome these issues as they arise, the prioritization of the quality of our care was evident. This fellowship allowed me to become a part of these improvement systems and to learn what it takes to fix a problem from start to end. This fellowship showed me that even in a divided and siloed system, we can work together to help each other. Here at SHARE, we support each other, and we come together to make things better. That’s what a union is supposed to be – it is the meaning of the word itself.

Learning About Negotiation, Every Day

SHARE worked closely with the fellows to provide different exercises to help us better understand and work through various problems at the hospital. We recently finished one of our weekly “Lakeside Learning” sessions where we were given a very in-depth role-playing exercise. We were given information beforehand to help us understand the scenario at hand – interest-based bargaining for a teacher's union. To go through this exercise, some of us were placed on the union side, while others were told to take on the role of management. It was a lot of fun to watch them go back and forth and take on a persona that is so out of their character. By the end of this exercise, we had come to an agreement. After a lot of fighting, after a lot of genuine frustration on both ends, we were able to come to a compromise that emphasized our interests. We came to realize that what both sides wanted so badly was the same thing, and it was all within reach through proper communication and a little bit of patience... I might have jumped the gun a couple of times without having all the information and just automatically, you know, tried to stick up for that a person on my team. We all left the session with many tips and tricks to help us maneuver through these difficult situations while also making sure that everything is talked about that needs to be addressed.

My time with this fellowship is something that I will hold near and dear to my future with Memorial Hospital and SHARE. I was recently nominated to be an E-Board member, so as I take that next step, I have made it very clear to SHARE that they’re not getting rid of me just yet. I have told them that I am going to inject myself into any aspect of helping and organizing that is going on in the hospital. I feel very lucky to have been allowed this opportunity, and that the timing to make such a commitment worked out well. I still remember the day that I became a rep, and how Will Erickson had scouted me out to get involved before I even became a SHARE member. When he first told me of the fellowship program that they were going to launch, I was not yet ready to do it. My department was short-staffed, and I did not want to leave my team with more work. Fortunately, I have a great relationship with my management, and they immediately recognized the value of what this program could offer to workers and their departments. They told me, ‘Tameka, if this is something that you think will help you, and will help you improve our department, then please take the time to do it.’ Eventually, SHARE and my management were able to work closely to figure out a schedule that would not put too much of a strain on our staff. I am excited to fully return to my team, and I’m excited for others to take on this fellowship and learn everything that I did. I will always miss my weekly routine of going into the hospital and seeing who we could help and who we could talk to, but I now know that I can make as much of an impact through my individual role at the hospital.

A Delicate Balance in the nicu

My role in the hospital is to make sure that all the patients that come in through the emergency room are properly insured, and that their insurance information is properly recorded. Currently, I have been assigned to work specifically with mothers with newborns that are kept in the hospital. I make sure that everything is insured so they don't get bills and the hospital gets paid and everybody is happy, and you know everyone gets paid for their good work and patients don't have to worry about missing a bill. When a mother has a newborn child that is sick and in the NICU, the last thing they’re going to be thinking about is whether their insurance coverage has been filled out properly. When I first call these patients, it is important for me to be very sensitive and cautious about how I get all this information from them. I do not want to add any additional stress onto what a situation that is already highly sensitive.

I was originally a CNA before taking on this separate role at the hospital, so I am familiar with patient care. I know how to deal with patients hands on, so that's why it's easy for me to, in the background, be very sensitive to them while also getting the job done. To be mindful of something so simple can relieve a lot of stress for patients down the line. Whenever I get the call that a patient has their baby in the NICU I will typically give the mother a few days to get settled into the challenge that they’re going through. It is sometimes impossible for a mother to understand the questions that I would have to ask them when their child is going through something that they might not understand. It is a very difficult balance to maintain, because at the end of the day, if we do not get the payments through the insurance companies, and the insurance companies do not get their payments, then the whole system would fall apart. I try my best to make the patients feel as if the insurance is not what matters to us, because at the end of the day, it's not. What matters to us at the hospital is to do everything we can to provide the highest quality of care to our patients. I want them to feel that when they get a call from me.

Taking Care of Patients & Taking Care of Ourselves

More than ever before, because of the pandemic, we had to take care of one another this year. We had to make sure that no one was being overworked, underappreciated, or left without any support here at the hospital. By the end of the fellowship, I came to understand that the workers must be taken care of, just as we take care of our patients with such high standards. What it boils down to is that the patients must be taken care of, and the patients cannot be taken care of if the workers are not taken care of too. It's about making sure that our people are cared for because, you know at the end of the day, these people are sent out into the world to care for others in whatever fashion it is. Whether it's health care, whether it's education, or anything else that focuses on providing a selfless service to others, you can't expect them to do their best if they're not taking care of too. They have to be taken care of too.


To read more about her experience working during the pandemic, check out Tameka’s SHARE’d Spotlight story.