CMG Hahnemann Internal Medicine UBT creates a Book of Knowledge for their clinic so that staff can easily access information
The Unit Based Team in Hahnemann Internal Medicine has created a way to make everyday information — as well as not so frequently asked questions — easily accessible to their staff.
The staff in the clinic found that they were wasting time looking for answers to commonly needed information. They were spending time looking through saved documents and emails to find answers to everyday questions such as accepted insurances, phone numbers, CPT codes just to name a few.
So, they gathered up the information that they had saved in various places to create a binder, or “The Book of Knowledge.” Now, each time they receive new information of value, they add it to the binder so that it is easily accessible.
It’s an uncomplicated idea with a fun, grandiose name. But coordinating this information has saved the staff a lot of time, giving them instant access to needed forms, cutting down on wait times to find information, and having everyone on the same page when giving information to their patients. “Now that we have pertinent information at our fingertips,” says management co-lead Katherine Auger, “the patients can receive correct information from all staff in a timely manner.”
